Terms & Conditions

Move-In / Move-Out Procedure Policy

Place: Kolkata, West Bengal, India
Last Updated: Saturday, 20 December 2025

Legal Nature of the Document

This Move-In / Move-Out Procedure Policy (“Policy”) constitutes an electronic record within the meaning of the Information Technology Act, 2000, together with the rules made thereunder and the amended provisions relating to electronic records under various statutes, as amended from time to time.

This Policy is generated by a computer system and does not require any physical or digital signature.

By clicking on the “I ACCEPT” or “ACCEPT & CONTINUE” button, or by accessing, browsing, registering on, or using the IVY Nest digital platform, website, mobile application, or availing any services offered thereon, the User expressly agrees to be legally bound by the terms and conditions of this Policy.

If the User does not agree with any provision of this Policy, the User is advised not to access or use the IVY Nest platform or services.

The platform is owned, operated, controlled, and managed by Ivy Nest Apartments, operating under the brand name “IVY Nest”.

IVY Nest Apartments is engaged in the business of providing residential accommodation and rental solutions through a technology-enabled digital platform / online portal to intending occupiers and/or licensees.

The services cater to a diverse customer base, including but not limited to:

• Digital nomads
• Remote workers
• Students
• Working professionals
• Community-oriented residents
• Short-term and long-term occupiers

The platform facilitates access to multiple categories of living and working spaces, including:

• Paying Guest (PG) accommodations
• Rental flats and apartments
• Room-sharing residences
• Hostels
• Co-living spaces
• Co-working spaces
• Workation stays
• Vacation homes and short-term stays

In addition to accommodation facilitation, the platform also functions as an Online Travel Agency (OTA) by aggregating and listing verified accommodation and rental options, enabling users to discover, compare, book, and manage stays digitally.

The business operates entirely through electronic and digital means, ensuring convenience, transparency, and scalability for both short-term and long-term stays.

For the purposes of this Policy, unless the context otherwise requires:

“Platform” means the IVY Nest Apartments website, mobile applications, and all related digital interfaces, collectively.

“User” means any individual, firm, entity, occupier, guest, licensee, or customer registered as an end user/client on the IVY Nest platform.

“Password” means any secret word, phrase, code, passphrase, encryption or decryption key, socket, or authentication credential used to access the Platform or its services.

“Affiliate(s)” means any person, company, corporation, association, or entity that directly or indirectly controls, is controlled by, or is under common control with a Party.

“Control” includes the power to direct management or policies, whether through ownership, contract, or otherwise.

“Applicable Laws” or “Laws” include all statutes, enactments, rules, regulations, notifications, guidelines, policies, directions, and orders issued by any competent governmental, statutory, judicial, or regulatory authority, including municipal and local authorities.

“Authorized User” means employees, agents, or permitted individuals of a Customer or Affiliate expressly authorized to access and use the Platform.

“Confidential Information” means all non-public, proprietary, or sensitive information of the Company or its users, including business plans, financial data, software, trade secrets, customer data, marketing strategies, and technical information disclosed in any form.

“Data” includes Personal Data, usage data, images, records, IP addresses, transaction details, user information, supplier information, and all data generated through the execution of this Policy or use of the Platform.

“Effective Date” means the date on which the User accepts this Policy electronically.

“Force Majeure” means any event beyond reasonable control, including acts of God, natural disasters, epidemics, governmental actions, riots, wars, strikes, regulatory changes, or any circumstance rendering performance impracticable.

“Intellectual Property” includes all copyrights, patents, trade secrets, software, designs, business formats, and other proprietary rights developed, used, or licensed in connection with the Platform or services.

“Term” means the duration for which this Policy remains applicable, as defined under the relevant clauses.

Interpretation

• Words importing the singular include the plural and vice versa.
• Words denoting any gender include all genders.
• References to statutes include their amendments, re-enactments, and extensions.
• Headings are for convenience only and shall not affect interpretation.
• Schedules, annexures, and appendices form an integral part of this Policy.
• Defined terms include all grammatical variations of such terms.

This Policy is drafted and implemented in compliance with:

• Information Technology Act, 2000 (as amended)
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2025 (earlier DPDP Act, 2023)
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020 (as amended)
• Indian Contract Act, 1872
• Applicable State Rent Control Acts, Model Tenancy Act, and New Rent Rules, 2025, where applicable
• Relevant municipal, zoning, and local real-estate regulations

This Policy forms part of the legally binding contractual framework governing user stays, move-in, move-out, and platform usage.

1. General Terms and Conditions

1.1 User Definition and Applicability

All references to “you”, “your”, or “User” shall mean any individual, firm, company, or legal entity that accesses, browses, registers on, uses, or participates in the IVY Nest Apartments digital platform in any manner whatsoever.

1.2 Acceptance of Platform Policies

By accessing or using the Platform, the User expressly agrees to be bound by the following documents, as published and updated from time to time on
www.ivynestapartments.com:

• Terms of Use / Terms & Conditions
• Privacy Policy
• Payment Terms
• Move-In / Move-Out Procedure Policy
• Booking, Cancellation & Refund Policy

These documents collectively constitute a legally binding electronic contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

1.3 Account Security and Authentication

The User shall be solely responsible for maintaining the confidentiality and security of their IVY Nest account credentials, including passwords and any third-party login credentials (“Passwords”).

The User:

• Shall be fully responsible for all activities conducted through their account;
• Shall immediately notify IVY Nest Apartments of any unauthorised access, breach, or suspected misuse;
• Shall not access or attempt to access another user’s account without express authorisation.

Any misrepresentation, impersonation, or unauthorised access shall constitute a material breach of Platform policies.

1.4 Liability for Account Misuse

The User expressly acknowledges that IVY Nest Apartments shall not be liable for any direct, indirect, incidental, or consequential losses arising from unauthorised use of the User’s account.

Notwithstanding the above, the User agrees to indemnify and hold harmless IVY Nest Apartments and its affiliates for any loss, damage, or liability arising from such unauthorised use attributable to the User’s negligence or breach.

1.5 Accuracy of User-Provided Information

The User shall be solely responsible for uploading and providing accurate and valid information, including but not limited to:

• PAN card copies
• Bank account details
• Payment or identification documents

IVY Nest Apartments shall not be responsible or liable for verification failures, incorrect information, or legal consequences arising from false or inaccurate submissions by the User.

2. Moving-In and Moving-Out Charges

2.1 Charges

The Licensee/User agrees to bear moving-in and moving-out charges as fixed and notified by the Licensor/IVY Nest Apartments from time to time through the Platform or associated communication.

3. Vacation of Property / Apartment / Premises

3.1 Lock-In Period

Certain properties/apartments/premises are subject to a mandatory lock-in period, calculated from the date of occupancy, as specified in the booking or licence terms.

3.2 Security Money Refund – Lock-In Compliance

The Security Money shall be refundable only upon completion of the lock-in period and upon issuance of a minimum one (1) month prior written notice of vacation for properties having a lock-in period of two (2) months or more.

3.3 Early Exit During Lock-In

If the lock-in period is not completed, no Security Money shall be refundable under any circumstances.

3.4 Notice Requirement

Failure to provide a minimum one (1) month prior written notice shall result in forfeiture of the Security Money.

3.5 Formal Vacation Notice Requirement

Only formal written notice shall be accepted, which must include:

• Intended date of vacation
• Reason for vacation
• Clearance confirmation (No Objection Certificate) that no belongings remain

Unofficial, oral, or informal notices shall be invalid.

3.6 Conduct and Payment Disputes

In cases involving:

• Payment defaults
• Inappropriate behaviour or misconduct
• Policy violations

IVY Nest Apartments’ standard terms and conditions published on the Platform shall apply, and the Licensee shall be strictly bound by the same.

3.7 Emergency / Forced Vacation

In exceptional circumstances involving serious misconduct, safety risks, or legal non-compliance, the property may be vacated within a day, strictly in accordance with applicable law and due legal process.

3.8 Mandatory App-Based Vacation Request

The Licensee must initiate the vacation request through the IVY Nest App at least one (1) month prior to the intended date of vacation for properties having a lock-in period of two (2) months or more.

3.9 Withdrawal of Vacation Request

Any withdrawal or cancellation of a vacation request must be communicated via email to
operations@ivynestapartments.com
within seven (7) days from the date of notice.

3.10 Extension of Stay

Requests for extension must be raised at least ten (10) days prior to the vacation date via the App and shall be subject to availability and approval.

3.11 Rent During Notice Period

Once a vacation request is initiated, rent shall be payable for thirty (30) days mandatorily, even if the Licensee vacates earlier.

3.12 Notice Period Payment & Refund Conditions

Condition 1

If notice is initiated and vacation occurs within the same month, the Security Money shall be forfeited.

Condition 2

If notice is initiated in one month and vacation occurs between 1st–5th of the following month, per-day rent shall be deducted, and the balance Security Money refunded on the 6th day of the following month.

Condition 3

If rent during the notice period is unpaid, the entire Security Money shall be forfeited.

Condition 4

If the Licensee vacates without notice, rent shall continue to accrue until a valid one-month notice is initiated.

Condition 5

If the Licensee/User is lawfully evicted from the property/apartment/premises due to breach of this Policy, violation of Platform rules, non-payment of dues, misconduct, misrepresentation, illegal activity, safety concerns, or any act prejudicial to the interest, reputation, or security of IVY Nest Apartments, other occupants, or the property, then the entire Security Money shall stand forfeited.

“The Licensee expressly agrees that forfeiture of the Security Money in such cases is fair, proportionate, and not in the nature of a penalty.”

Such forfeiture shall be without prejudice to:

• Recovery of outstanding rent, damages, penalties, or costs;
• The right of IVY Nest Apartments to initiate civil or criminal proceedings, where applicable;
• Any additional remedies available under applicable laws.

For the purposes of this clause:

• “Eviction” shall mean termination of stay and removal from the premises carried out in accordance with applicable law, due process, and contractual terms, and shall not include unlawful or forceful dispossession.
• Forfeiture of Security Money under this clause shall be deemed reasonable compensation for breach under Section 74 of the Indian Contract Act, 1872.

4. Extension of Date of Vacation

4.1 Request for Extension

4.1.1. A Licensee seeking extension of the previously confirmed date of vacation of the property/apartment/premises shall mandatorily submit a formal Extension Request through the Licensor’s official mobile application or digital platform, as part of the existing Notice to Vacate.

4.1.2. Such Extension Request must be submitted not less than ten (10) calendar days prior to the originally scheduled date of vacation.

4.2 Conditions for Approval

4.2.1. Approval of any extension request shall be entirely subject to availability of the accommodation and operational feasibility, as determined by the Licensor in its sole discretion.

4.2.2. Any approved extension shall be conditional upon advance payment of the applicable accommodation charges for the extended period, as communicated to the Licensee.

4.2.3. Failure to make such advance payment within the stipulated time shall result in automatic rejection of the extension request without further notice.

4.3 Payment Mode for Extended Stay

4.3.1. Upon approval, the Licensee shall pay the rent for the additional days exclusively through the official payment link or digital payment mode shared by the Licensor on the Licensee’s registered mobile number and/or email address.

4.4 Late Extension Requests

4.4.1. Any request for extension submitted within the last ten (10) days prior to the scheduled date of vacation shall be treated as a fresh booking.

4.4.2. In such cases, all terms, pricing, charges, and conditions applicable to a new booking shall apply, without prejudice to the original Notice to Vacate.

5. Account Details and Refund Processing

5.1 Mode of Refund

5.1.1. All refunds, if any, shall be processed only through online banking / electronic transfer.
5.1.2. No cash, cheque, wallet, or alternate mode of refund shall be permitted under any circumstances.

5.2 Refund Destination Account

5.2.1. Refunds shall be credited only to the same bank account or payment source from which the Licensor originally received the payment.

5.2.2. Requests for refund to any third-party account or different payment instrument shall not be entertained.

5.3 Reference to Governing Policies

5.3.1. The refund process, timelines, deductions, and eligibility shall be governed strictly in accordance with:

• the applicable Terms and Conditions,
• Booking, Cancellation and Refund Policy, and
• other relevant policies published on the official IVY Nest Apartments website and platform.

6. Contact and Grievance Communication

6.1 Grievance and Account-Related Queries

6.1.1. For any account-related queries, refund clarifications, or grievances arising out of this Policy, the Licensee/User may contact the Licensor at the following official address:

IVY Nest Apartments
accounts@ivynestapartments.com

6.1.2. All communications must be sent from the registered email address or mobile number of the Licensee for verification and security purposes.